Frequently Asked Questions

1 . What are the rental requirements when picking up the rental?
2 . ¿Can I place the deposit guarantee on my debit card, prepaid card or cash?
3 . What is the deposit amount required by the rental Company?
4 . May I use a friend’s or relative’s credit card for the deposit guarantee?
5 . How can I cancel or modify my reservation?
6 . What is the cancellation policy?
7 . Are all taxes and fees included in my reservation?
8 . Which rental companies are located inside and outside of the airport?
9 . Do all rental companies offer a shuttle service?
10 . Can I rent a car if I am under 25 years of age?
11 . What inclusions can I get on my reservation?
12 . Can I modify my reservation once the rental is in use?
13 . How can I include the electronic toll pass system and how much does it cost?
14 . What happens if I return the car late?
15 . Is there an extra fee for modifying my reservation?
16 . Can I rent the car at one location and return it at another?
17 . What payment methods does accept?
18 . How can I include an additional driver and how much does it cost?
19 . If I am the only registered driver on the rental agreement, can someone else drive the rental car?
20 . Are there restrictions on driving the rental car into a different country and/or state?
21 . How can I confirm my reservation?
22 . How can I avoid additional charges on my reservation?
23 . What should I do In case I receive additional toll charges?
24 . Does apply discounts to AAA Members, Military or Senior Citizens?
25 . What accessories and specifications does my car rental come with?
26 . How can I add an infant seat on my reservation?
27 . Are there any restrictions on the rental car?
28 . Can I use my personal insurance coverage on the rental?
29 . What procedure should I follow in case I am involved in a traffic accident with the rental car?
30 . How does the roadside assistance coverage included in rates work?
31 . Can I rent a car for a period longer than 30 days?
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